So we're a mega-Verizon customer, with three home phone lines, FIOS, three cell phones and a cell modem in my laptop. Our monthly bill is - well, it's large - and has been for some time.
Here's what this month has brought us.
We realize that we really don't need three home lines any more - in fact, we could probably just do with the home fax line. So I call to drop the least-used of the lines, my home office line, and discover that the FIOS account is linked to it. But they can't change the database and just relink the FIOS account to another line - they have to disconnect our FIOS - meaning no phone and no Internet - for potentially three days. I've escalated this, and been waiting for a call back for - almost three weeks now. I'll go chase them some more next week.
Now I use (and am addicted) to a smartphone - have had one since the old Kyocera/Palm bricks. I updated six months ago to a Palm 755p. Running the absolutely stock configuration, except for Chattermail (an email app I bought from the Palm site), my third handset has now failed on me. It's locked in perpetual reboot mode. I managed to get it to stop by doing a hard reset...the other ones displayed a variety of problems; random lockups, failure to hang up and end calls, etc.
So first of all, bad for Palm for putting the things out in the first place.
Today, I called Verizon, and asked for a different handset. After much calm discussion, they are willing to give me a Windows Palm handset if I'll re-up for two full years (extend my account by six months). I demurred; we're traveling to Monterey this weekend and I don't want to be switching phones over the weekend. Plus, to be blunt, I just don't want anything else by Palm.
So here's the debate - do I give up and join the Borg and get an iPhone, paying the $150 to drop my contract? I've been reluctant to - I like Verizon coverage, and I dislike Apple on a kind of visceral level...I've been waiting for the Android phones, and may switch to a Blackberry until next year when they are mature.
Whether I do it with Verizon remains to be seen.
But as an early Palm user and longtime Palm customer, I can say with some confidence that I've bought my last Palm device.